DIGITAL HORIZONSOFTWARE STUDIO

Account & Data Deletion

To request deletion of your account and all associated data, please email us at support (at) digitalhorizonsoftware.com with the subject line for the relevant app (listed below) and include the email address you signed in with.

We will delete your account data from our systems within 30 days.

Laneworks

Easiest path — delete from inside the app: use the Delete Account option in Laneworks while signed in. It deletes your profile, progress, achievements, purchase verification records, leaderboard entry, and sign-in record immediately.

Without the app, or to remove everything: email us with the subject line "Delete My Laneworks Account" and the email address you signed in with. As well as the above, we will delete your daily-challenge and seasonal-event scores, and any maps you shared to the community gallery, within 30 days.

Laneworks database backups are deleted automatically after 30 days, so deleted data can remain in a backup for up to 30 days. Laneworks' usage analytics and crash reports (Google Firebase Analytics and Crashlytics) are kept by Google under its own retention settings for those services.

Open Verdict

Easiest path — delete from inside the app: open Open Verdict → tap the Profile icon → scroll to the bottom of the Sign-In Information section → tap Delete account permanently → confirm. The account and all associated data are deleted immediately; you'll be returned to the sign-in screen.

Don't have the app installed anymore? Email us instead:

Email subject line: "Delete My Open Verdict Account"

Send the request from the email address you signed in with (Apple, Google, or email and password), or include that address in your message. Before deleting anything, we confirm the request by writing to that address, so only someone who controls it can delete the account. If you used Apple's Hide My Email, use the relay address Apple created for Open Verdict; it forwards to you. We can't accept a detective name as proof of ownership, because names appear on the public rankings.

The following data will be permanently deleted from our database (PostgreSQL on Railway) within thirty (30) days of a verified request:

  • Your account record (email, sign-in provider, account creation timestamp)
  • Detective profile (detective name, pronouns, portrait selection)
  • Game progress for every case you have started, including: case outcomes, accusation grades (AIRTIGHT / SOLID / LUCKY / WRONG), notebook bookmarks, and remaining session state
  • Career history (rank, streak, best-verdict tracking, totals)
  • Leaderboard entries — your detective name, portrait, and scores will no longer appear on the in-game rankings, including Detective of the Week
  • Your questions balance and monthly question usage
  • Your saved notes, any feedback you sent from inside the app, and your notification token
  • Purchase records associated with your account on our backend (note: purchase records held by Apple App Store, Google Play, and RevenueCat are subject to their separate retention policies — contact those platforms separately if you wish to delete their records)
  • Analytics events tied to your account ID (case starts, accusations made, paywall views, etc.)
  • Error reports tied to your account ID
  • The install source recorded for your account (the campaign name on the link that brought you to the app)
  • Your interrogation history (the questions you asked and the answers you received)
  • The device identifier linked to your account, and the platform (iPhone, Android, or web) and app version recorded with your activity. We don't record your device model or operating system version.

Data retained briefly after deletion (for legal / fraud-prevention purposes only):

  • A record of the deletion itself: only your account id and the time. If you asked by email, we delete the email exchange within thirty (30) days of confirming the deletion and keep only that record.
  • Messages sent to Anthropic to generate answers are handled under Anthropic's own privacy policy.
  • Security records of failed sign-in and code attempts made with your email address (the address, IP address and time), kept for up to 30 days from the attempt and then deleted.

Data NOT retained after deletion: no personal information about you is retained beyond the deletion-confirmation record and security records described above, except in two places. Our operational server logs, which record IP addresses and request details, are kept only as long as our hosting provider retains them and are not copied anywhere else. And deleted data can remain in our database backups for up to 90 days, until those backups expire. Backups are used only to recover from a failure, and if we ever restore one, we delete again any accounts that were deleted after it was made. We do not maintain anonymous shadow copies or any other retained data.